What is Communication

There are all kinds of models of communication,some basic and some complex.For our purposes communication can be described as Creating understanding.

Through words, actions, body language, voice tone, and other processes, you send many messages about your self, the canges, and your organization.This constitutes precisely one-half of the communication process.The second half consists of verifying that the message you intended to send was actually received and interpreted the way you intended.The only way that you can be sure you have created understanding is to listen to the people you are communicating with, and make special effort to encourage them to reflect back to you what they have heard ( and what they make of it ).

REMEMBER

- Alhtough you communicate in a way that seems clear to you, the receiver of the communication, filters the information through a very complicated set of pre-conceptions, that can function to distort the message received.

- Receivers listen selectively. They hear and process some things and gate out other things.That means that while you may have explained the "whole picture", is it likely that the whole thing wasn't received.

- The ONLY way you can ensure that you have created common understanding is by asking the other people what they have heard, and what their reactions are to it.

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